Last Updated: August 23, 2022
This Website is operated by Ask the Agent, Inc. (“ATA”, “we”, “us” and/or “our”). At Ask the Agent, we take protecting your privacy seriously. In order for you to utilize or inquire about our services, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.
What’s covered by this policy
This policy explains:
Personal information we collect
If you contact ATA in order to inquire about or otherwise make use of our services, we may collect personal information such as:
ATA automatically gathers and stores certain information in our server logs about the use of ATA’s services, including the number of unique visitors, the frequency of visits, how users interact with our services, user experience preferences, and other information that may help ATA improve the user experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include personal information such as: IP address, Unique Device Identifier, CallerID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; hardware information, hardware and system settings, browser type, browser language, the date and time of your request, or referral URL.
A cookie is a small data file that is managed by your web browser or other application and stored on your local system. ATA uses session and persistent cookies to, among other things, identify your device during a particular interaction, analyze your behavior during a particular visit, and serve you advertising.
You may opt out of third-party cookies or similar tracking technologies used to serve you targeted advertising based on your personal information (e.g., device information) in our cookie banner or, if you are a California consumer, by following the “Sale of Personal Information” instructions contained in the Your California privacy rights section below.
You can also elect to block all cookies from first parties (such as ATA) and from third parties (such as entities involved in advertising) by using the cookie blocking options built into your browser software. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:
Please note, however, that if you do decide to block cookies or similar technologies, some parts of ATA’s sites may not function correctly.
In addition, associations in the digital advertising ecosystem provide methods for opting out of interest-based advertising (i.e., advertising that’s been customized based on predictions about your interests generated from your visits to different sites). If you wish to opt out of interest-based advertising click here or if you are located in the European Union click here. The Digital Advertising Alliance (http://optout.aboutads.info) and the YourOnlineChoices page (http://www.youronlinechoices.com) also provide opt-out mechanisms. Please note you will continue to receive generic ads.
Do Not Track
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including ATA sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.
Third-party data sources
ATA may leverage external data sources in order to provide context and background on the users of its services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
How we use your personal information
For individuals sharing personal information with ATA in order to inquire about or otherwise make use of our services, we will use your personal information in order to provide the requested information, products, and/or services. Such uses may include:
How we share your personal information
We will not use or disclose your personal information to non-affiliated third parties except as disclosed in this policy.
ATA may transfer your personal information to:
ATA may also disclose your personal information to:
How we protect your personal information
We use commercially reasonable technical, administrative, and physical controls best practices to protect your personal information including data encryption where appropriate; however, since the internet is not a 100% secure environment, we cannot ensure the security of personal information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such personal information, you do so at your own risk. We will notify you of any confirmed security breach of your personal information to the extent required by and in accordance with applicable law.
How long we keep your personal information
ATA will retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or not prohibited by applicable law.
Your rights related to your personal information
While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.
Upon your request and as allowed or required by law and consistent with our policies, you may request ATA to take the following actions with your personal information: (i) provide you with a copy, (ii) correct, (iii) update, or (iv) delete. To make such a request, or if you have a privacy-related complaint, please contact ATA via postal mail or email as provided in the Where to turn with questions section of this policy.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at email@example.com.
For non-U.S. residents
We may transfer personal information that we collect about you outside of the country in which it was collected. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring personal information about yourself to a country and jurisdiction that does not have the same data protection laws as the European Union or other region. By doing so, you are consenting to the transfer, use, and disclosure of personal information about yourself to the U.S. as described in this policy.
A few notes about social media
Children under 13
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that your child is accessing the services and providing personal information without your consent, please contact us by using the information provided below. We will take steps to remove personal information from our storage systems and terminate the account (where applicable) if we determine that a child under 13 has accessed the services.
How you are notified if the policy changes
We may change this policy from time to time. If we do, we will post the updated policy with the last revised date. Your continued participation in the ATA websites and/or our services means that you consent to the updates. You should periodically read the policy to understand our privacy practices.
If we make material changes to this Policy, we will notify you in the site, product, service, or application or by email and seek your affirmative consent where required.
Communicating with you electronically
By participating in the ATA websites and/or our services, you agree that we can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy).
Where required, ATA will seek your express consent to send you such messages. This consent is sought by Ask the Agent, Inc., 2665 N. Atlantic Avenue, #401, Daytona Beach, Florida 32118. You may withdraw your consent by using the “unsubscribe” link located in the Where to turn with questions section of this Policy.
Your California privacy rights
California Shine the Light Law
California residents may opt-out of ATA disclosing their personal information to third parties for their marketing purposes. If you are a California resident and do not want ATA to disclose your information to third parties for their marketing purposes, please contact ATA by any of the ways described in the Where to turn with questions section below and ATA will respond within 30 days.
>California Consumer Privacy Act (CCPA)
The CCPA provides privacy protections for California consumers through the provision of certain disclosures and granting of specific rights. If you are a California consumer, the following sections provide you with these disclosures and information about your rights and how to exercise them, should you choose to do so.
Categories of Personal Information we collect
In the preceding 12 months, we have collected the categories of Personal Information described in the Personal Information we collect section of this Policy. These categories are classified under the CCPA as follows:
|Personal Information under CCPA
|Categories of Personal Information
|Name, mailing address, email address, cell phone number, CallerID / ANI (Automatic Number Identification) information
|California Customer Records personal information categories
|Name, mailing address, email address, cell phone number, CallerID / ANI (Automatic Number Identification) information, and financial information such as credit card number and debit card number
|Protected classification characteristics under California or federal law
|Demographic information including age, marital status, and sex (including gender)
|Records of products or services you have purchased from us
|Internet or other similar network activity
|Information we collect when you visit our websites: IP address, unique device identifier, the content of web pages, transactions with APIs (Application Program Interface), hardware information, hardware and system settings, browser type, browser language, the date and time of your request, referral URL, and cookies
|Audio information from customer interactions with call center representatives
|Inferences from Personal Information
|Inferences we draw from the Personal Information we collect from you to potentially offer products or services that we believe would be a good fit for you
Categories of sources of Personal Information
We collect Personal Information from the following categories of sources:
Business purposes for collecting Personal Information
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
Disclosure of Personal Information for a business purpose
We may disclose your Personal Information to the following categories of third parties:
ATA may also disclose your personal information to additional categories of third parties to:
In the preceding 12 months, we have disclosed the following categories of Personal Information to third parties for a business purpose:
Sale of your Personal Information
We do not sell any Personal Information as the term is traditionally understood. However, under the CCPA, in the preceding 12 months certain methods of advertising we have used could be considered a sale of personal information to third parties that assist us in providing, maintaining and operating our marketing. This personal information includes the following categories:
We use this personal information to tailor and deliver advertising that may be more relevant or interesting to you, including serving targeted ads.
You may opt out of the sale of your personal information by contacting us by telephone or mail as provided in the Where to turn with questions section below.
In addition, if you visit our website, we engage in selling that may not identify you specifically, but rather the device or browser you use. You may opt out of this type of selling by toggling off certain cookies or other similar technologies. This is done by blocking and deleting cookies or similar technologies in your browser. Please note, however, that if you do decide to block cookies or similar tracking technologies, some parts of our sites may not function correctly.
We do not sell the personal information of individuals under the age of 16 if we have actual knowledge of the individuals’ age.
Access to and deletion of your Personal Information
To make such an access or deletion request, please contact ATA as provided in the Where to turn with questions section below. We will not discriminate against you for exercising any of your rights related to your Personal Information.
Accountability and Governance
ATA has implemented various measures to monitor compliance with and enforce this Policy.
This Policy shall not apply to any unsolicited information you provide to ATA through our website, our services, or through any other means. This includes, but is not limited to, information posted to any public areas of our website or our services, such as forums, any ideas for new products or services, or modifications to existing products or services, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and ATA shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
Other Terms and Conditions
Your access to and use of our website and our services is subject to the Ask the Agent End User License Agreement at www.asktheagent.com/eula.
Where to turn with questions
If you have any questions about this policy, about our site, or want to request access to, correction, or deletion of your personal information, or have a privacy-related complaint, you can contact ATA at:
Attn: Data Protection Department
Ask the Agent, Inc.
2665 N. Atlantic Avenue, #401
Daytona Beach, Florida 32118